Refund policy

FOR DIGITAL DOWNLOADS: All sales of digital products (such as ebooks, downloadable files, or digital content) are final and non-refundable. Since digital items are delivered immediately and cannot be "returned," we cannot offer refunds once the download has been accessed or the product has been delivered.  Thank you for your understanding.

 

FOR PRINT ON DEMAND (POD) PRODUCTS: All print-on-demand items are custom-made to order specifically for you. Because these products are personalized and produced only after your order is placed, we cannot accept returns or offer refunds unless the item arrives damaged or defective. Please review your order carefully before completing your purchase, as all sales of custom POD products are final.

 

FOR BOOKS: Books in new, unused condition may be returned within 10 days of delivery. Please email us at joanne@thinkingtigerbooks.com before sending a return. Return shipping costs are the customer's responsibility. Once we receive the returned book, please allow 1–3 business days for your refund to be processed. If your book arrives damaged or defective, contact us with your order number and a photo and we'll make it right.

 

EXCHANGES: We do not offer exchanges.